WARRANTY: Hearing Protection

45 Day Fit warranty | 1of1 Custom is committed to great fitting, great sounding hearing protection. We strive for a perfect fit the first time around however there are situations where modifications may need to happen or a plug may need to be recast. For this reason, we ask that you try your earplugs on immediately and make sure they fit and sound the way you intend them to. You have 45 days from the shipment date to let us know of any fit issues with your earplugs or to exchange filters.

WARRANTY:  In-Ear Monitors & Communication Devices

Limited 1 Year warranty | To make a return please telephone 646-559-5642 and we will assist you. 1of1 Custom guarantees all 1of1 Custom products against defective manufacture, component failure and/or materials for one year from the date of purchase. 

Things not covered under warranty are as follows:

  • Misuse or accidental damage
  • Blockage due to wax or debris in earpiece
  • Attempts to rectify by unauthorised persons
  • Fee to impression taker when redeeming a voucher
  • Postage & Packing fee when a voucher is cancelled

REPAIRS & RETURNS

We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive from us, please let us know. We will do everything we can to help fix any issues however there are no refunds on custom products. 

Are you having an issue with one of our products? Please fill out our troubleshooting form and we'll get right on it!