Warranty & Repairs
WARRANTY: Hearing Protection
30 Day Fit warranty | 1of1 Custom is committed to great fitting, great sounding hearing protection. We strive for a perfect fit the first time around however there are situations where modifications may need to happen or a plug may need to be recast. For this reason, we ask that you try your earplugs on immediately and make sure they fit and sound the way you intend them to. You have 45 days from the shipment date to let us know of any fit issues with your earplugs or to exchange filters. To do so, please email us at firstname.lastname@example.org with your name, order number and details of the issue you're experiencing.
WARRANTY: In-Ear Monitors & Communication Devices
Limited 1 Year warranty | To make a return please telephone 646-559-5642 and we will assist you. 1of1 Custom guarantees all custom 1of1 Custom and ACS branded products against defective manufacture, component failure and/or materials for one year from the date of purchase. It would be helpful if you could supply the original invoice number when making a claim under warranty.
Things not covered under warranty are as follows:
- Misuse or accidental damage
- Blockage due to wax or debris in earpiece
- Attempts to rectify by unauthorised persons
- Fee to impression taker when redeeming a voucher
- Postage & Packing fee when a voucher is cancelled
We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive from us, please let us know. This does not affect your statutory rights.
REPAIRS & RETURNS
We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive from us, please let us know. We will do everything we can to help fix any issues however there are no refunds on custom products.
REPAIR & RETURN FORM
- IDENTIFY PROBLEM
- PACKAGE THE PRODUCT / INCLUDE CONTACT AND SHIPPING INFO
- SEND MAIL TO: 1of1 Custom, 353 Beach Road, Burlingame, CA 94010