Welcome to our most frequently asked questions (FAQ) section that can give you the most up to date information and advice all all our our products, services and instructions for everything related from hearing protection and in ear monitoring.
What is 1of1 Custom's address?
Production, Sales, and Impression-taking services:
353 Beach Road
Burlingame, CA 94010
New York Sales and Impression-taking services:
By appointment only. To schedule a remote fitting, please contact the office manager - Jaye Hamel.
Los Angeles Sales and Impression-taking services:
By appointment only. To schedule a remote fitting, please contact our Customer Service team.
646-559-5642 ext 110
How do I find an audiologist?
1of1 Custom has a network of approved audiologists across the states that our customers can visit. To find your nearest audiologist, call us at 646-559-5642 or email email@example.com.
Additionally, any audiologists, that aren’t included on the 1of1 Custom network providers list can make impressions. You will take the impressions away with you and ship them directly to 1of1 Custom with your information (Name, phone number, address, what you are purchasing.)
1of1 Custom will only accept ear impressions where the canal portion of the impression extends beyond the second bend of the ear canal and also includes the full concha detail.
How much do ear impressions cost?
The price of impressions depends on the audiologist. Often the price ranges between $40-$120. If you are in the New York City, or San Francisco area, 1of1 Custom will take your impressions for free with purchase (normally $75).
How do I purchase products from 1of1 Custom?
There are a number of different ways to purchase from 1of1 Custom.
Option 1: You can place orders directly through our online web shop. Once the order is received, you will need locate your nearest audiologist for ear impressions. You will then book yourself in with the audiologist for ear impressions and send them directly to:
353 Beach Road
Burlingame, CA 94030
Option 2: If we already have your impressions, you can call us at 646-559-5642 and make an order over the phone, and a 1of1 Custom Customer Service Representative will take a credit card payment.
Option 3: If you are in the New York, Los Angeles, or San Francisco area, you can schedule an appointment at our offices where we will take your impressions and place your order.
What happens to my ear-impressions after I send the to 1of1 Custom?
Ear impressions are processed, digitally stored and then properly discarded.
What if I want my ear-impressions sent back to me after processing?
Ear-impressions are typically not usable after processing and therefore properly discarded. For a fee of $75, 1of1 Custom will send it's digitally scanned and stored ear impression along with the processed impression at customer requests.
How long does 1of1 Custom hold my impressions for?
1of1 Custom will digitally store impressions for 4 years. This means if you want to purchase another product or if you lost your current product you will not need to send another set of impressions to ACS.
How do I put the molds in my ear?
The ear canal almost always points towards the top and back of your head. To insert into your ears, place the flat surface pointing upwards, twist and apply pressure around the bend in your canal. You should feel the mold slide into place. The indicator dot will be on the front side and bottom of the plug.
In the package, I received a cream and a pick. What are they for?
The comfort cream aids the insertion of your 1of1 Custom product into your ears. The wax pick is designed to remove wax and dirt from the sound tubes in your product.
How do I apply for a job or internship at 1of1 Custom?
1of1 Custom is always looking for talented people. Please send your cover letter and resume to firstname.lastname@example.org.