Welcome to our most frequently asked questions (FAQ) section that can give you the most up to date information and advice all all our our products, services and instructions for everything related from hearing protection and in ear monitoring.
What is 1of1 Custom's address?
Production, Sales, and Impression-taking services:
353 Beach Road
Burlingame, CA 94010
New York Sales and Impression-taking services:
By appointment only. We utilize WeWork as a office space for our impressions and host impression services 1-2 days a week in Manhattan. Please email Jaye Hamel to schedule an impression.
Philadelphia Sales and Impression-taking services:
By appointment only. Please email Jaye Hamel to schedule an impression.
Los Angeles Sales and Impression-taking services:
By appointment only. We utilize WeWork as a office space for our complimentary impressions and host impression services 2 days a month in the LA area. Remote impressions are available dependent on your radius, for a fee. Please email Jaye to schedule an impression or inquire about setting up a remote fitting.
Nashville Sales and Impression-taking services:
By appointment only. We are located in Franklin and available for impression services by appointment.
How do I get impressions taken of my ears if I'm not near one of your locations?
Impression services are fairly common and are offered at most hearing clinics, audiology practices and through Ear, Nose & Throat doctors.
How much do ear impressions cost?
The price of impressions depends on the audiologist. Often the price ranges between $40-$120. If you are in the New York City, or San Francisco area, 1of1 Custom will take your impressions for free with purchase (normally $75).
How do I purchase products from 1of1 Custom?
There are a number of different ways to purchase from 1of1 Custom.
Option 1: You can place orders directly through our online web shop. Once the order is received, you will need locate your nearest audiologist for ear impressions. You will then book yourself in with the audiologist for ear impressions and send them directly to:
353 Beach Road
Burlingame, CA 94010
Option 2: If we already have your impressions and they are less than 4 years old, you can place your order directly through our website. The questions asked during the personalization process will help us match your order with your impressions on file.
Option 3: If you are in the New York, Los Angeles, or San Francisco area, you can schedule an appointment at our offices where we will take your impressions and place your order.
What happens to my ear-impressions after I send the to 1of1 Custom?
Ear impressions are processed, digitally stored for 4 years, and then properly discarded. We do not hold physical impressions.
What if I want my ear-impressions sent back to me after processing?
Ear-impressions are typically not usable after processing and therefore properly discarded. For a fee of $75, 1of1 Custom will send it's digitally scanned and stored ear impression along with the processed impression at customer requests.
How long does 1of1 Custom hold my impressions for?
1of1 Custom will digitally store impressions for 4 years. This means if you want to purchase another product or if you lost your current product you will not need to send another set of impressions to ACS.
What is the insurance and how do I get my replacements?
For a fee of $50, the insurance locks in a 50% discount on your next (2) sets of earplugs, good for 2 years from the original purchase.
If you have purchased the insurance and want to order your replacements, please call or email us with your order details and we'll send an invoice for your replacements.
Things to know about our insurance:
- You don't have to lose your first set of earplugs to get your replacement plugs.
- You do need purchase your replacement plugs within 2 years of the original set.
- You can purchase a single earplug with the replacements or a full set.
- You can change the color, filter level and type of earplug on the replacements. They do not need to be identical to the original set.
- If you forgot to add insurance but it's still within 2 years of your original set, we can retroactivate the insurance but this will not extend the time period for purchase of the replacements.
In the package, I received a cream and a pick. What are they for?
The comfort cream aids the insertion of your 1of1 Custom product into your ears. The wax pick is designed to remove wax and dirt from the sound tubes in your product.
What happens if my package is lost or stolen?
It is important we have your correct shipping information. 1of1 is not responsible for lost or stolen packages. If your package is returned to sender, we will require shipping to be covered and the address corrected prior to resending.
How do I apply for a job or internship at 1of1 Custom?
1of1 Custom is always looking for talented people. Please send your cover letter and resume to email@example.com.